1. Introduction
CollectIQ AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our accounts receivable automation service.
2. Information We Collect
Information You Provide
- Account information (name, email address, company name, phone number)
- Payment information (processed securely through third-party payment processors)
- Customer data including invoice information, payment history, and communication preferences
- Communications with us, including support requests and feedback
Information We Collect Automatically
- Usage data (features used, time spent, actions taken within the platform)
- Device information (IP address, browser type, operating system)
- Cookies and similar tracking technologies
- Log data and analytics
Information from Third Parties
- Data from accounting software integrations (QuickBooks, Xero, NetSuite, etc.)
- Business information from public sources
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our accounts receivable automation services
- Process payments and send automated follow-up communications to your customers
- Train and improve our AI models for payment predictions and collection optimization
- Provide customer support and respond to your inquiries
- Send you service-related notifications and updates
- Detect, prevent, and address technical issues and security threats
- Analyze usage patterns to enhance user experience
- Comply with legal obligations and enforce our terms of service
4. How We Share Your Information
We may share your information in the following circumstances:
- With your customers: When sending automated collection communications on your behalf
- Service providers: Third-party vendors who assist us in providing our services (cloud hosting, payment processing, analytics)
- Business transfers: In connection with a merger, acquisition, or sale of assets
- Legal requirements: When required by law or to protect our rights and safety
- With your consent: When you explicitly authorize us to share your information
We do not sell your personal information to third parties.
5. Data Security
We implement industry-standard security measures to protect your information:
- 256-bit AES encryption for data at rest and in transit
- SOC 2 Type II compliance
- Regular security audits and penetration testing
- Access controls and authentication requirements
- Employee training on data protection practices
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you close your account, we will delete or anonymize your data within 90 days, except where we are required to retain it for legal or regulatory purposes.
7. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate information
- Deletion: Request that we delete your personal information
- Portability: Request a copy of your data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications
- Object: Object to certain processing of your information
To exercise these rights, please contact us at privacy@collectiq.ai
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such modifications constitutes your acknowledgment and acceptance of the updated Privacy Policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: